Privacy Policy
Privacy Policy
At WK Home Platform, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, or communicate with us through email, SMS, or other channels.
1. Information We Collect
- Name
- Email address
- Phone number
- Home address
- Service preferences
- SMS opt-in consent and related data
2. How We Use Your Information
- Scheduling and delivering cleaning services
- Sending appointment confirmations, reminders, and service updates via SMS or email
- Responding to inquiries and providing customer support
- Sending promotional offers or service-related messages (only if you’ve opted in)
- Enhancing our website and overall customer experience
3. How We Share Your Information
We do not sell or rent your personal information or SMS consent to third parties for marketing purposes.
We may share limited information with trusted service providers who help us operate our business (such as scheduling tools, payment processors, or customer support platforms). These providers are only permitted to use your information to perform services on our behalf.
4. SMS Communications and Consent
By providing your phone number and opting in, you consent to receive SMS messages from WK Home Platform. Message frequency varies. Standard message and data rates may apply. You can opt out of receiving SMS messages at any time by replying STOP.
5. Data Security
We use appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no system is 100% secure, we work hard to protect your data.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask for corrections if your information is inaccurate or outdated
- Request deletion of your personal data (subject to applicable legal requirements)
- To exercise these rights, please contact us using the details below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: contact@wkhomeplatform.com
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